Erie Insurance wins third consecutive honor from J.D. Power
Erie-based Erie Insurance ranks as the 14th largest auto insurer in the nation.
But for that third year in a row, the company has boasted a different ranking — No. 1 in J.D. Power and Associates’ annual ranking of customer satisfaction.
Workers standing in the company’s lobby and looking down from the upper three floors from the atrium applauded Wednesday morning as Jeremy Bowler, senior director at J.D. Power, presented the award to Terry Cavanaugh, chief executive of Erie Insurance.
Bowler said Erie’s win in 2009 was a close 1, using the organization edging out its closest competition according to the outcomes of thousands of shopping surveys.
“This yr, you distanced yourselves from the pack,” he stated. “You not only won, you won convincingly.”
Noting that the award was according to price, satisfaction with the policy and the sales experience, Bowler mentioned Erie agents sold twice as numerous policies as its competitors throughout a set number of visits.
Cavanaugh invited employees, hundreds of whom gathered for that presentation, to savor the moment, but not for too long.
“While we celebrate, I would offer that employees from other companies are in meetings, talking about ways to improve,” he said.
But Cavanaugh was also savoring the moment, lifting the award over his head and referring to subsequent yr.
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Copyright (c) 2010, Erie Times-News, Pa.
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